SHIPPING POLICY

Processing Time
Once your order has been placed, it takes approximately 2 business days (Mon-Fri) to process prior to shipment.

Expedited Shipping (DHL)
If you select an expedited shipping option at checkout, your order will be prioritized, but requires the same 2 business day (Mon-Fri) processing time at our facility prior to shipping.

Tracking
As soon as the shipping label has been created for your shipment, a tracking number is assigned to your order. Tracking numbers do not activate until the carrier picks up the package, so please be patient if your tracking number does not show progress within 2 business days of placing your order.

Calculating Cost
We do not profit from shipping. If your order does not meet our Free Shipping minimum, or should you select an expedited shipping option, your shipping cost will be exactly the same as we are charged by the carrier. Shipping costs are calculated on the website automatically during Checkout based on the weight of the items you are purchasing.

RETURN AND REFUND POLICY

Refund Policy

  • Returned products must be in new, unused condition and include the original box and/or packaging with all labels/cards included.
  • For wire transfer payments, all refunds will be issued to store credit.
  • You are responsible for all shipping costs and other costs associated with getting your order back to our warehouse except if returns are for defective products, products that were not described accurately, or incorrect orders.
  • Please do not abuse this policy by ordering multiple (more than 2) of the same or similar item with the intention of returning the majority of your order. Please contact us if you are unsure of which Series you like before placing your order and we will be happy to help you narrow it down.

Exchanges

  • Need to make an exchange? After you process your return, simply place a new order for the exchange merchandise. That means you’ll claim the inventory and get your new order fast!
  • You are still responsible for return shipping costs on your original order back to us.

Order Cancellation / Modifications

  • If you change your mind, act quickly! We turn around and process orders extremely fast. Because of credit card processing fees occurred during your purchase. For cancellations only we charge 4%+15 USD per order.
  • Orders can be modified or canceled only while their status is labeled “Order Received.” Once an order has a status of “Order Processed,” it cannot be cancelled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.
  • Customised products, or orders with personalised logos are not eligible for returns or refunds.

Contact Our Service Team

If you ever have any issues with any WCK products, simply send us a message to onestop@wholesalechefknife.com with your Order ID along with any images of your concern and we will be pleased to assist you.